Now everyone is recording their nightmare Comcast calls

The Verge - Tim Davis, a Comcast customer and YouTube user, is the latest to go public with his tale of injustice at the hands of the cable company's customer service agents.

Yesterday, Davis posted a 14-minute video detailing how the company promised him he wouldn't be charged for something, charged him anyway, and then refused to undo the charges until Davis revealed that he had recorded the initial call.

"What have we learned today? Well for one thing, always record your calls with big companies," Davis says in the end of the video.

Basically, Davis moved from one Comcast service area to another and completed the self-install according to Comcast's instructions. When the service got spotty, he called Comcast. He was told it was a problem on the company's end and assured that a technician visit would not result in charges because it was an "outside issue."

The tech came and the issue was resolved. But the following month, Davis received a bill for about $182 in charges for the "failed self install" and, mysteriously, a wireless network setup he says never occurred.

After a few rounds with customer service agents, Davis is informed that $100 of the charges were actually offset by "discounts" on his bill, but he's still on the hook for $82. He ends up on the phone with a customer service agent who repeatedly claims the charges are valid and that she cannot credit him the full amount.

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